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TCS' PRACTICE TRANSFORMED

1989—1996

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Situation at TCS:
Risk of losing high-value customers — due to dissatisfaction with TCS's manuals, which were vital to using the 80s software

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My contribution:
Capability-shifted a low-value copyediting cost center into a customer-centric technical writing group. TCS made customers happy, while gaining a new revenue stream.

Vice President of HR, JP Abraham: “I was proud to read your profile in the IEEE newsletter. I would like to congratulate you on your achievements."